Zscaler Softech Hiring For Product Support Engineer II, Smokescreen – Pipeline at India Full Time

Job Description

Role: Product Support Engineer II
Responsibilities

• Product Focus for this role is towards deception technology (Honeypots):
• Provide second line phone/email consultation to independently debug complex computing problems.
• Interface with Engineering and assist the customer with testing or troubleshooting.
• Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
• Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
• Assist in developing on-going training programs for the department.
• Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
• Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
• Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
• Other duties as assigned

Qualifications

Requirements

• Minimum 3-5years experience working as Support Engineer supporting security products.
• Experience with operating systems such as Windows, Linux, and FreeBSD.
• Experience troubleshooting network, active directory and endpoint issues and familiarity with the necessary tools. (Debug logs, Ping, Traceroute, etc)
• Expert knowledge of protocols such as HTTP, SSL/TLS, TCP, DNS, Syslog etc.
• Working Knowledge of networking and security products and enterprise Network Infrastructure.
• Familiarity with:
  • Network Protocol Analyzers (tcpdump, Wireshark)
  • Network Security (SSL/TLS, Firewall, Proxies, IDS/IPS)
  • Hypervisors (VMware ESXi, Microsoft HyperV, KVM)
  • Microsoft Active Directory
  • Scripting knowledge (PowerShell, SHELL, Python) would be appreciated

Qualifications
Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry
certifications.

Additional Information

Why Zscaler

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry Do you want to work on disruptive technology Do you thrive in a fluid work environment Do you appreciate a company culture that enables individual and group success and celebrates achievement If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at.
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why Zscaler

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry Do you want to work on disruptive technology Do you thrive in a fluid work environment Do you appreciate a company culture that enables individual and group success and celebrates achievement If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at .
Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.