Zycus Looking for Thakur – GD – Campus – Trainee Product Technical Analyst (Tech Support)- 2023-24 at Mumbai, Maharashtra Full Time

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description

The Product Technical Analysts (PTA) at Zycus works with the Technical Account Management Team and supports them by being the first line of the technical support layer & responsible for product related queries, troubleshooting and guiding Customers to be able to use the products with ease. A Product Technical Analyst will be trained to answer queries around Customer’s subscribed products and associated functionalities in order to be able to understand product capabilities & troubleshoot in accordance with the respective L2 and L3 Engineering, Cloud, Product Management and other backend Teams to get success for the Customers on Zycus Products.

Your top three responsibility as a Product Technical Analysts (PTA) will be to:

1) Answer accurately all of the product related questions that a Customer has

2) Demonstrate & guide the functionality to the Customers

3) Resolve Customers’ technical queries & complaints by coordinating with multiple internal Teams within SLA

The Product Technical Analysts (PTA) has an expert product knowledge and his/her expertise is essential to a successful support structure of the Technical Account Management Team.

As a Product Technical Analyst at Zycus, you will:
Be the first point of Contact for Customers having queries/ issues related to Zycus products

Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction

Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suiteParticipate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes

Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing

Evaluate and suggest innovative solutions and workarounds for customer requirements

Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.

Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Job Requirement

What will you require to be successful in this role:
The Product Technical Analysts (PTA) has an expert product knowledge and his/her expertise is essential to a successful support structure of the Technical Account Management Team.

You will need to be:
Education: Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science

Skills Required:
Strong in Problem Solving and Analytical skills.

Excellent Presentation and Communication skills is a must

Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.

Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage.

Detail-oriented with an ability to ask the right question.

Collaboration with various internal and external stakeholders.

Ability to learn, execute and excel. Multitask and work with priorities.

Willingness to work in 24 X 7 shifts

Five Reasons Why You Should Join Zycus

1. Industry Recognized Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner. Zycus’s Procure to Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.

2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises

3. Fast Growing: Growing Region at the rate of 30% Y-o-Y

4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus

5. AI Product Suite: Steer next gen cognitive product suite offering

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore