Required Language: English
Employment Type: Full-Time
Seniority Level: Associate
Travel Mode: Moderate
About Us:
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman works proactively and collaboratively with its worldwide customers in pulp, paper, leather, and water treatment to deliver exceptional service and innovative specialty chemical solutions to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. Buckman is in the middle of a digital transformation of its businesses and is focused on building the capabilities and tools in support this.
Purpose:
An information technology specialist job description typically includes the ability to provide 24/7 support. An IT support specialist must always be available to offer the necessary support to the employees. It can be both internal and external assistance and also work with vendors to understand what the most suitable systems for their organization would be. As information technology continues to transform exponentially, it is necessary for specialists to assess how these advancements would help their clients or organizations.
Qualifications & Experience:
Degree in IT / Computing or a related field
8+ years of professional IT experience
Proven experience leading and managing teams of IT professionals
Solid understanding of network infrastructure and architecture
In-depth knowledge of various operating systems and platforms.
Accountabilities:
Provide technical support, troubleshooting problems, and resolving issues for all computer systems, applications, and networks, including hardware, operating systems, and software
Provide Optimal Helpdesk User Support (Service Levels & Compliances)
Continuous and Smooth Functioning of our Business System and Network Infrastructure Key Performance Measurement: Zero downtime
Maintain and administrate LAN infrastructure
Perform capacity planning for computer systems to ensure adequate processing power for current users and future growth
Conduct security audits to ensure that computer systems are secure from unauthorized access or attack
Install, configure, test, and troubleshoot new applications, systems, or other technology components
Implement new computer systems or improve existing systems based on business needs
Recommend upgrades and changes to existing computer systems to improve efficiency or productivity
Manage and maintain the application integrity, availability of servers, backup data, virus protection system, email system, etc.
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