Service Desk Analyst KEY RESPONSIBILITIES Work according to established processes and instructions Provide first-line support including Investigation and diagnosis through phone remote support and mail Log all calls and emails in the incident han dling system Support users in the use of computer equipment and internal systems by providing necessary training and advice Resolving incidents & requests Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements Escalate more complex problems to the relevant 2nd3rd line groups Share knowledge and experience with colleagues globally providing assistance on technical issues Technical skills required General IT skills and experience are req uired as the primary tasks will be troubleshooting and aiding users with various IT problems through phone and email Willing to work in different time zones Experience from working within a global environment Fluent English with British or US accent & Hindi ITIL Foundation is a plus.
Job Requirements: End User Applications, End User Application Support, Patched Application
Job Type
Full Time
Location
BANGALORE
Mandatory Skills
End User Applications
Years of Experience
3 to 5 Years
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