Attend All The Calls Forwarded By Service Desk Ensure Calls Are Resolved Within SLA Agreed With WNS Escalate Calls To The Next Level As & When Required To The Respective Backend Teams And Follow Up To Its Closure With A Complete Resolution Ensure Adherence To Operational & Technical Escalation Process ( Escalation Matrix) Provide Accurate Shift Handovers And Email Communication To The Respective Managers. Patching And Cabling Of The Assets. Telecom And VC Testing And Setups Well In Advance
Job Type: Full-time
Salary: ₹13,000.00 – ₹18,000.00 per month
Benefits:
Schedule:
Ability to commute/relocate:
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