Injazat Looking for Digital Technical Consultants/Engineers IT Workflows (ITAM) at Chennai, Tamil Nadu Full Time

Injazat, a G42 company, empowers organizations to optimize their business goals utilizing cloud and emerging technology solutions (Digital Transformation, Cloud, and Cyber Security.), by co-creating transformational digital platforms and services through public-private partnerships (PPP). Partners include Oracle, Microsoft, ServiceNow, etc.

Injazat is a National Technology Champion, offering end-to-end digital solutions through partnerships with our clients to build digital businesses focused on great experience and outcomes. From Abu Dhabi, Injazat orchestrates a wide ecosystem that brings technical design, human design, and business design together to create digital solutions and businesses that advance communities and delight those living in them. Injazat is an industry-recognized market leader in the region for Digital Transformation, Cloud, and Cyber Security.

Job Objective:
Implement IT Asset Management solutions for Injazat’s customers including Hardware and Software Asset Management. Develop ITAM low-level solution architecture to support and automate enterprise wide risk and compliance management

Day to Day Operations

Manage the implementation of ITAM activities by collaborating across all team members.

Improve collaboration between Validated Solutions and managed services teams

Liaise with customers regarding requirements, architecture design, and will have input into on-going service and solution reviews.

Implement all ITAM Workflow automation, integration and orchestration design patterns that are architected by validated solutions teams.

Set clear objectives, evaluate progress against objectives, and instill performance-oriented culture with focus on accountability.

Provides an escalation level for design support, management, resolution, and communication as appropriate with Injazat partner ecosystem.

Implements use cases across risk management, compliance, business continuity management and automations and integrations with existing systems.

Builds to become a subject matter expert technical resource for the Injazat ITAM GTM products, solutions and services.

Works closely with Injazat Infosec and Cyber Defence teams to implement joint GTM strategies.

Develops the Low-level Design architecture to capture information about systems, applications, and services and start mapping out the implementation dependencies across numerous domains

Implement in co-creation with Validated Solutions team on Minimal Viable Solutions, Minimal Viable Product (MVP) and Minimal Viable Services (MVS), leading to Injazat and client investment in strategic solutions.

Design, customize, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments

Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures

Resolve Technical complex issues to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements

Collaborate and consult with Operations & Validated solutions/Product Owners team to resolve technical challenges and achieve goals

Closely collaborates with a cross-functional teams that delivers a unique client co-creation experience to accelerate client transformation

Implement Minimal Viable Solutions, Minimal Viable Product (MVP) and Minimal Viable Services (MVS) that demonstrate business value, leading to Injazat and client investment in strategic solutions.

Be the voice of the customer and provide field feedback to help develop and shape the GTM roadmap and to better help our customers.

Demonstrate growth mindset by being eager to understand clients’ business processes, their potential for transformation, and learn modern technologies and methods continuously

Deliver meaningful insights and predicts emerging trends to inform business solutions that optimize Injazat and client value

Ability to work collaboratively as part of a team, as well as working independently when required

Creates and maintains quality processes of the Product

Reviews High Level technical designs and implements cost effective solutions

Designs, implements, and delivers technically superior solutions, documentation, system test, release plans

Provides coaching, develop skills, deepen learning, and improve performance of employees and peers

Motivates and leads the team; attract, recruit and retain required personnel

Design, Develop, Integrate, and Implement Solutions per Injazat Standards and client requirements

Perform assessments

Gather client requirements,

Design Low Level Design & Implement ITAM Solutions for Validated Solutions team with onboarding clients to the platform

Integrate solutions into existing architecture/system,

Implement solutions on-time,

Apply quality principles and practices,

Estimate and measure work

Design/execute comprehensive test plans.

Safety, Quality & Environment

Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls across the section in order to guarantee employee safety, legislative compliance and a responsible environmental attitude

Related Responsibilities:
Perform other related duties or assignments as directed:
Implementat & perform integration, automation, and orchestration process as part of Injazat’s Minimum Viable Product (MVP) and Minimum Viable Service (MVS) for customers.

Coaching and sharing knowledge of ITAM across the broader pre-sales and post-sales teams

Performing automated, integration and orchestration testing to ensure design assurance.

Collaborating and working with Validated solutions & Managed Services teams to help ensure standards are maintained, problems are addressed, field issues are understood, and future states anticipated.

Validate customer ITAM requirements

Assessing customer feedback by working with across teams by using your creativity to establish, improve, and refine ITAM services and offerings

Familiarity with SaaS, PaaS, IaaS, CaaS managed services methodologies.

Working knowledge of DevSecOps environments

Hands-on experience with skills such as Continuous Integration and Continuous Delivery (CI/CD)

Ability to produce IT Asset Management executive presentations

Ability to engage with customers in a consultative manner

COMMUNICATIONS & WORKING RELATIONSHIPS

Internal

Executive Director – Portfolio/Programme

Programme Manager/Directors

Service Providers

Product/Build Solutions Specialists and Leads

Technical Architects and Engineers

Solution Architects

Service Delivery Teams

External

Customers

Engineers, Architects and Consultants

Partners

Service Providers

Minimum Qualifications:
ITIL v4 Managing Professional certification

ServiceNow Certified Systems Administrator

ServiceNow Specialist Certification in ITAM

Candidate should be having experience in ITAM industry with internal/external auditing of hardware/software content assets

Experience with implementing ServiceNow ITAM , SNOW SAM

Excellent communication and presentation skills

Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Minimum Experience:
At least 5 years of relevant experience.

Working knowledge of ITAM tools like ServiceNow ITAM, SNOW, FlexNet, SCCM, MAP

Knowledge of various licensing metrics of top publishers like Microsoft, Adobe, IBM, Oracle etc. is preferred

Knowledge of various engagement/contract types offered by top publishers like Microsoft: EA, Adobe: TLP, CLP etc. is a plus

At least 5 years of experience in engineering – preferably with a managed service provider (MSP) and Cloud Service Provider (CSP)

Track record of successfully demonstrating the ability to translate business objectives, with the applied use of ServiceNow technology, in the context of the client’s environment

Strong passion for the Cloud World and concepts

Skills in software like Microsoft Visio / Power point / Project;

Job-Specific Skills:
Experience with Agile-based DevSecOps practices for software development and delivery management to maximize productivity and collaboration with other teams.

You have experience in agile development and service management for IT-as-a-Service (ITaaS) platforms and in the definition of integration scenarios, in CI/CD setup as well as in monitoring and quality assurance for API-based integrations or in a similar field

You have knowledge in agile development and DevOps approaches and Software development languages

You have exercise in project management and ITIL service management

You are a fluent English speaker

Excellent communication and presentation skills

Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Assist in forward planning and analysis activities to stay ahead of current resource demand, and plan for future company growth

Analytical and conceptual thinking mindset, as well as creative problem-solving skills.

Support the compliance of internal processes and guidelines

Maintain confidentiality and exercise sound judgment

Leverage a process improvement mindset to continuously identify ways to enhance or streamline processes and create efficiencies

Mentor and coach the team