Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8,000 customers in more than 100 countries.
We have an exciting role for Technical Support Engineer with Itron, Bangalore for which JD is as follows:
Note:– This role would require the candidate to work in mid/evening shifts, so please apply only if you are comfortable with working in shifts.
What will your job look like?
You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
Flexible to work in shifts based on customer need.
SKILLS REQUIRED:
Good and intermediate knowledge and hands-on skills on WINDOWS / LINUX Operating system and application product support.
Good knowledge on Problem solving and incident management process along with ITIL knowledge.
Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
Exposure to scripting basics. Experience of scripting (Perl, Bash).
Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
Provide advanced technical support and work with customers to solve complex issues with the product in their environment.
Min of 2+ years of software development experience in .NET with extensive debugging and troubleshooting.
Experience with object-oriented and asynchronous programming patterns & understanding of MVC design patterns and frameworks.
Anyone or more of the following databases Postgresql or RDBMS and basic query writing skills
Basic networking concepts and understanding of different OSI layers.
Knowledge of various HTTP headers, cookies, web APIs, web servers, SSL, various protocols.
Knowledge of troubleshooting tools such as curl, postman, fiddler, chrome debugger etc.
Experience on AZURE is desirable and Experience working in an agile environment.
Should have experience in Managing issues and requests logged through Service Now and JIRA
Able to debug the code and pinpoint the issue or defect at the LOC level.
Good understanding of XML, JSON and RESTful API’s.
Good understanding of Windows Server & MS SQL Server concepts is required.
Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like .Net / SQL / IIS /Message Queues/ Restful services.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.
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