Mindbody Looking for IT Technician II at Pune, Maharashtra Full Time

We’re revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!

About the role

Assists internal team members in resolving basic-intermediate technical problems by providing guidance regarding software and hardware problems.

Responsible for creating tickets for work completed and on behalf of team member requesting help.

Logs and tracks all efforts related to solving an issue with periodic updates according to SLAs.

Resolves issues or refers more complex technical problems to Tech III’s and or Engineering team through a defined escalation process.

May assist in maintaining corporate standard devices and applications.

Create knowledge-based documentation, support implementation and adherence of new and/or improved standards.

Provides excellent customer service to internal team members and communicates effectively with management, team leaders, and other team members within the department.

Monitors appropriate Service Level Agreements in order to meet expectations.

Assists with the coordination, planning, testing, and deployment of upgrades and new releases.

Participates in the coordination, tracking, and reporting of software issues and data inconsistencies.

Ensures technology and regulatory standards are implemented by maintaining records on repairs, downtime, changes, and updates.

Assists staff with operational tasks as needed, such as performing data backups and data restores, user account management, and email services management.

Provides support for internal employees including off-shore contractors in multiple geographies.

Provides timely and considerate customer service to end users by responding via email, instant messaging and other communication platforms.

Experience with SaaS administration and mobile device management platforms

Enables oneself to become a subject matter expert in IT operations.

Brings pertinent issues to the attention of staff and communicate issues back and forth between the group(s).

All other duties as assigned

Skills & Experience

2-5 years of related IT operations work

Network and desktop certification expected

Customer Service, ITIL, or Desktop Administration certifications preferred

Previous experience with ticketing tool (ie. ServiceNow) preferred

Ability to exercise good judgement of priorities based on customer impact and SLA’s

Adaptable to new technologies and processes

Intermediate knowledge of Windows Operating System

Intermediate iPhone and Android phone troubleshooting skills

Advanced with Office 365 administration

An affinity for providing exceptional customer service

Excellent communication (both oral and written), documentation, and interpersonal skills

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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