Role and Responsibilities
§ Provide Telephone / Remote /Physical Support – L1 to go physically to customer location if required.
§ Monitor Tickets & Escalations from the users/IT support
§ Baseline/Configuration of Desktops, Laptop and Servers per IT guidelines
§ Advanced & TI specific Application Installation & Configuration
§ Service Pack, Windows patching & Virus Signature Management
§ Windows 7 and Windows 10 troubleshooting
§ Laptop and Desktops redeployments (Include DBAN)
§ Troubleshooting Hardware & Software Related Issues
§ Client Accessories Configuration – Printer, Fax, Wireless Devices, etc
§ Data Backup Client Support
§ DNS, DHCP, AD, and Email account management.
§ WLAN & VPN two factor authentication setup and troubleshooting.
§ Operational Documentation & Knowledge Base Maintenance
§ First line Windows server support
§ SCCM client troubleshooting
§ Working with hardware vendors on fixing Hardware issues
§ Consult and Escalate tickets to 2nd/3rd level support to find resolution.
§ Order or buy computer systems and liaise with purchase and supplies department.
§ Maintain computer peripheral devices like printers and resolve associated problems.
§ Advanced & TI specific Application Installation & Configuration
§ Service Pack, Windows patching & Virus Signature Management
§ Knowledge of network security practices and anti-virus programs.
§ Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance.
§ Maintain technical documentation as may be required.
Job Type: Full-time
Salary: ₹8,086.00 – ₹30,096.92 per month
Day range:
Shift:
Ability to commute/relocate:
Education:
Experience:
Work Location: In person
Application Deadline: 31/07/2023
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