Learn more on our company website at www.8×8.com and follow our pages on LinkedIn, Twitter and Facebook.
8×8 is seeking experienced technical support professionals to assist our business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8×8 expand our industry share of hosted unified communications for business customers.
Responsibilities
You will be responsible for resolving escalated and complex customer cases from first-line product support engineers who have been unable to isolate or fix issues with 8×8 products. Tier 2 Engineers are the primary liaison with the 8×8 NOC and engineering teams responsible for reporting operational issues, maintenance problems or bugs. Customer interactions include performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues. The ideal candidate will have experience in troubleshooting and resolving complex technicalities in telecommunication and enterprise networks.
Qualifications
Knowledge and troubleshooting proficiency of: Unified Communications, VOIP, and SIP technologies; Cloud computing technologies and concepts ; Network routers, switches, systems and tools; Contact Center technologies
5+ years supporting enterprise level, mission critical network environments
5+ years of providing technical support to enterprise level customers
Bachelor’s degree in a technical field and/or comparable industry certifications and experience
Strong organizational and time management skills
Excellent verbal and written communication skills
Team player with positive attitude
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8×8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8×8 jobs located in the US: 8×8 participates in the E-Verify program.
View the Participant Poster in English | Español.
View the Right to Work Poster in English | Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8×8.com (Include “Reasonable Accommodation” in the subject line)
For European Job Applicants our Job Applicant Privacy Notice can be found here.
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