Accenture | Let there be change
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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Monitor batch jobs Report/resolve issues and support batch scheduling changes 2 Monitor batch console alerts Report using escalation matrix 3 Apply SOPs to troubleshoot issues 4 Perform IPL/HMC operations, POR and support system maintenances 5 Handle system breakdowns – Emergency IPL, IPL with dump 6 Identify report risks to SLAs and engage stakeholders 7 Monitor System performance, software, disk/tape utilization
Technical Experience : 1 Expertise with batch scheduling tools – particularly in TWS / OPC tool Good to have experience with other scheduling tools like CA-7, CA-ESP or Control-M 2 Experience to work with Spool management tools, system monitoring and automation tools 3 Expertise knowledge to perform IPL and knowledge of HMC operations 4 Experienced to support Production/LIVE environment in 24×7 support model
Professional Attributes : 1 Technical Competency 2 Problem-Solving Skills 3 Communication Skills 4 Honesty, Work Ethic, Flexibility, Loyalty, Determination and Persistence 5 Ability to Work in Harmony with Co-Workers 6 Willingness to improvise knowledge and add to skills
Educational Qualification : University degree in computer science, engineering or equivalent
15 years of full time education
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