Accenture | Let there be change
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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : A: Consistent Monitoring of Monitoring tools to proactively identify anomalies to notify both the Communication Lead and Service Availability Managers B: Ensuring that all the alerts from Netcool/BigPanda are acknowledged and incidents are created based on the SOPs defined C: Effectively coordinate activities within the L1 and L2 resources within their MTOC team to ensure adherence to Service Level requirements and Operating Procedures
Technical Experience : A: Should have 2 to 3 years of experience in a good level of knowledge in the ITIL service management framework B: Hands-on experience with monitoring tools like Splunk, Sumologic, App Dynamics, IBM Netcool, BSM, CA Spectrum, etc C: Good analytical skills and problem-solving ability D: Good knowledge of ServiceNow and aware of preparing custom reports using PA Dashboard E: Good knowledge of Excel and presentation for data analytics
Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision
Educational Qualification : A: 15 years of full-time education
Additional Information : A: Should be open to work in shifts
15 years of full time education
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