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Project Role :Software Development Engineer
Project Role Description :Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work.
Management Level :10
Work Experience :4-6 years
Work location :Chennai
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Support and address general escalations hitting the TechOps-domain, and which are not major incidents or system outages for this we have major incident management team Make sure that for any escalation addressed via any of our intake channels SPC-escalation, email, chat, later: hotline, the correct escalation path is identified and followed, until we find a colleague who accepts responsibility for the escalation and drives it technically
Technical Experience : Basic but broad knowledge about Cloud Operations Availability for working in shifts, since service will be 24/7 Advanced knowledge about ITSM processes, preferably ITIL certified Experience in Service Desk function is a plus Ideally: knowledge about the ACN-specific HEC-escalation-paths Ideally: knowledge about ECS/HEC, and about the overall organizational and functional structure of ECS Technical Operations Organization
Professional Attributes : 1 Good communication and interpersonal skills 2 Good team player 3 Must be flexible to support 24/7 shifts
Educational Qualification : 1. Minimum 15 years of full time education
Additional Information : Follow-Up on running escalations to see if further support from other teams required
15 years of full time education
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