Akamai Looking for Help Desk Specialist – Remote at India Full Time

Would you like to collaborate with teams to deliver world-class customer service?

Do you enjoy working with customers to solve complex technical problems?

Join our Systems Engineering team!

We work with a highly skilled team of geographically dispersed engineers responsible for providing a scalable compute platform that is fast, reliable and secure for hosted applications and services.

The primary goal of the team is to increase productivity and security while decreasing cost, downtime and repetitive tasks.

Become a trusted advisor to customers

As a Helpdesk Administrator, you will provide world-class support to Akamai employees. You will analyze and resolve complex technical issues, with focus on Linux, Mac and Windows operating systems. Working closely with Senior Administrators and Specialists on problem escalations and resolutions and liaise with internal customers.

As a Help Desk Administrator, you will be responsible for:
Providing world-class support to customers through ownership, resolution and appropriate escalation of issues and trouble tickets

Acting as a technical resource, providing support via remote channels. Developing tools and ideas to improve Helpdesk efficiency and productivity

Designing and drafting knowledge based articles, sharing and providing information to help create self-solutions for our customers

Taking ownership of your customers and tickets to deliver global support services to our user community

Do what you love

To be successful in this role you will:
Have good experience of working as a customer advocate and approaching problems with a logical thought process

Be action-orientated and be able to identify areas for innovation and improvement

Demonstrate business level, written and spoken communication skills with fluency in spoken English

Show knowledge working with remote support solutions such as Bomgar or similar.

Have knowledge of ITIL and Service Management areas i.e. Incident and Problem Management, Change and Knowledge Management

Work in a way that works for you

FlexBase, Akamai’s Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we’re curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you’ll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health

Your finances

Your family

Your time at work

Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world’s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.

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