Out of box solution
Years of Experience: 2-4 Years
Location: Pune
Notice Period: Immediate to 15 Days
Role Description:
The ideal candidate is a hands-on network support engineer with experience in supporting switches, routers, firewalls and wireless devices deployed in enterprise network. They must be at ease working in 24*7 TAC model. The person should be a self-motivated person with a passion for problem solving and continuous learning.
Roles and Responsibilities:
Provide 24×7 support in shifts for network issues reported by customers – Must.
Configuration and troubleshooting of Switches, Routers, Firewalls and Wireless Access Points – Must.
Troubleshooting L1 issues related to cables and media converters – Must.
Learn new technologies outside his/her primary skills – Must.
Develop solutions to challenging problems – Must.
Effectively communicate with team members, project managers and clients, as required – Must.
Technical Skills Requirements:
Installation of Switches, Routers, Firewalls and Wireless Access Points – Must.
Knowledge of Industrial Networking protocols like Modbus TCP/IP, Ethernet IP, DNP3, Profibus.
Knowledge of Secure remote access, LDAP.
Knowledge of SNMP IT/OT network management.
Knowledge of Wireless planning and management.
Configuring and troubleshooting Network Devices, Switching, Routing and hardware Devices – Must.
Should have good knowledge and hands-on troubleshooting experience in L2/L3 Redundancy Protocols – Good to Have.
Tools like Salesforce, ServiceNow and DeskPro – Any Ticketing Tool should be good.
Nice to have skills:
TAC experience.
Basic Knowledge of OT Security.
Qualifications:
1 to 3 years of work experience in enterprise network support.
B.Tech., M.Tech. or MCA degree from a reputed university.
CCNA certification – Must for 90% +.
Excellent Communication Skills – Must.
Job Features
Job Category Information Technology
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