ANS IT India Pvt. Ltd. Looking for Technical Support Executive at Surat, Gujarat Full Time

We are looking for a Technical Support Executive to assist our customers with technical problems when using our products and services.

Technical Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent technical support during all sales and after-sales procedures.

Responsibilities :
Identifying Hardware And Software Solutions.

Troubleshooting Technical Issues.

Diagnosing And Repairing Faults.

Resolving Network Issues.

Installing And Configuring Hardware And Software.

Speaking To Customers To Quickly Get To The Root Of Their Problem.

Providing Timely And Accurate Customer Feedback.

Talking Customers Through A Series Of Actions To Resolve A Problem.

Following Up With Clients To Ensure The Problem Is Resolved.

Replacing Or Repairing The Necessary Parts. Supporting The Roll-Out Of New Applications.

Providing Support In The Form Of Procedural Documentation.

Managing Multiple Cases At One Time.

Testing And Evaluating New Technologies.

Conducting Electrical Safety Checks On Equipment.

Requirements

Experience as a Technical Support Executive or similar CS role

Experience in providing customer service support

Familiarity with technical industry is a plus & having multi-tasking abilities

Experience using help desk software and remote support tools

Excellent knowledge of management methods and techniques

Advanced troubleshooting and multi-tasking skills

Ability to think strategically and to lead

Working knowledge of customer service software, databases, and tools

Awareness of industry’s latest technology trends and applications

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Patience when handling tough cases

Strong client-facing and communication skills

BSc in Information Technology or relevant diploma or From Engineering Field (EC/IT/Comp)