BNY Mellon Looking for Lead Technology Service Desk/On-Site Support Analyst at Pune, Maharashtra Full Time

Overview

Our Team

Technology Services Group (TSG) powers BNY Mellon by providing scale, capacity, and capability to deliver the critical technology required to operate the global financial services markets.

TSG is defined by three core values:
Creative innovators, delivering excellence and simplicity

Always doing the right thing for the bank, colleagues, and clients

Fostering a collaborative, diverse and inclusive environment, where we challenge each other to execute as one TSG team

As part of TSG, the Production Services team is

Client-Driven : Provides a full IT Service Management lifecycle for Line of Business applications and infrastructure.

Ensures the Resiliency and Stability of our Production Environment.

Delivers the Bank’s Client connectivity infrastructure & communications technology platform

Supports and delivers Innovative end-user technology solutions.

Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward and some more complex end user related IT problems and ensures resolution. Provides local smart hands capability and maintains management of End user Assets.Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organisational changes are supported including the provision of smart hands activity.Support the onboarding and implementation of new products and services and support the end user engagement and education of technology services. Ability to co-ordinate events and support of major incidents impacting the End-user environment. Responsible for the maintenance and upkeep of the organisations tracking of end user assets.Implements small to medium-sized projects to meet business needs and requirements and/or Supervises and/or trains a team by providing instruction, making assignments, support in technical tools and skills, as well as specific applications and their business functions to maximize their contribution to more junior members of the team and trains customers on new products, applications and platforms. Manage known risks and identify new ones.Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution, and communicates directly to business on project status and problem resolution. Foster the concept of continuous process improvement.To understand configuration and functionality of site technology (including any space where technology is consumed) To have an high level of troubleshooting knowledge to support the primary products and services used by the end user employee base. Working knowledge of diagnosing and resolving technical hardware and software issues, remote admin tools, Internet connectivity and Microsoft operating systems and office suite. Contributes to the achievement of related teams’ objectivesMODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTSBachelor’s degree in a related discipline or equivalent work experience required4-6 years of experience in technical and customer-support required; experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.