BuroHappold Engineering Looking for IT Support Officer at Hyderabad, Telangana Full Time

The Burohappold Engineers India Pvt Ltd is seeking a hard-working team-player to take up the position of IT Support Officer (ITSO), The successful candidate will report to the Regional IT Manager and will be part of the AIME BH IT team.

We are looking for a dynamic self-starter who is resourceful and works well under pressure.

Main purpose of the job:
The successful applicant will be in charge of maintaining and supporting equipment and infrastructure of the official IT system and manage business applications, with the helpdesk support who is the first point of contact of all IT issues. This is a busy and interesting role in the BH, which we are looking to fill with an individual who a team-player is willing to adapt to the requirements of the position, which may vary during your time at the Embassy.

Type of contract

Permanent

Grade

Administration, Senior Administration

Area of Expertise

Business Services

Region

US, Middle East, India and Asia

Office / Project Location

Hyderabad

Ref No

5706

Main duties and responsibilities:
IT Administration, User Support, Change and Security:
Act as first point of contact for users on IT and be responsible for advice on use of systems form Hyderabad location.

Stakeholders’ management: Attend VIP users to resolve their queries related to IT.

Proactively maintain, reporting incidents and degradations in performance promptly to the Helpdesk and escalating through the correct channel (Regional IT Manager) where necessary.

Act as single point of contact for changes for Hyderabad location to change management team.

Liaise with the Helpdesk to resolve IT issues and act as 1st point of contact for technical visits.

Administer user accounts e.g., requesting new account creations from the Helpdesk, and to unlock, disable, enable, and reset passwords via helpdesk.

Use administration tool to grant access to the BH shared area and apply permissions to folders.

Add/remove/manage users to printer groups and manage scanner accounts.

Manage shared mailboxes and distribution lists.

Be responsible for IT Security Procedures.

Manage the server backup regime. Ensure backups are successful and troubleshoot report issues to Centralized IT Team.

Maintain tape media rotations and keep a track of offline tapes movements.

Ensure the software/hardware support contracts renewed/updated on time.

Escalate suspected/observed IT Security breaches.

Play an active role in Business Continuity Plan and Crisis Management Plan.

Management of IT consumables e.g. toner cartridges

Manage security patch deployments for the servers/desktops/laptops/switches/Wi-Fi controllers

Manage Wi-Fi networks for Hyderabad location

Provide backup ITSO support to other AIME regions during absences of local ITSOs at respective locations.

Hardware:
Hardware lifecycle Management: Review, procure, install and maintain hardware equipment (e.g. desktops, laptops, printers, servers (depending on clearance) and Smartphones).

Manage a small pool of ‘hot’ spares of desktops and laptops as well as server spares and order replacement spares to replenish those used to resolve a fault.

Rebuild desktops and laptops when required as instructed by the Help Desk/software management team.

Install and maintain hardware/peripherals and support cabling, switches, etc.

Maintain the Inventory of IT equipment.

Shadow IT:
Desk-side application support

Desk-side user support / training / handholding

Smart phone configuration / assignments

Television and Video Conferencing

Key Competences:
Proven work experience of 4 to 5 yrs. as a Desktop Support Engineer, Technical Support Engineer or similar role

Working knowledge of office automation products and computer peripherals, like printers and scanners

OS: Windows 10 and Windows Server 2016

Basic knowledge of Active Directory, IP configuration, DNS, DHCP

General troubleshooting knowledge related to hardware and software

Basic understanding and troubleshooting of SCCM/MECM software deployment on laptop/desktop.

Awareness of ITIL process: Incident, Change and Problem

Awareness of centralized backup process

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude

Desirable qualifications, skills and experience:
Fluency in English, Hindi and Telugu is desirable

Required competencies:
Collaborating and partnering, delivering value for money, managing a quality service, delivering at pace

Educational qualification:
Any graduate degree

Buro Happold is proud to be a practice of a diverse range of professionals that reflects the countries in which we operate. In order to truly benefit from this diversity we must create an environment in which employees feel they can be themselves. Buro Happold actively promotes inclusivity across the practice to enable every individual to reach their full potential, feeling included is good for all of us. This begins with a fair and inclusive recruitment process which focuses on your skills, competencies and experiences in relation to the role. We recognise and are committed to change the lack of representation of minority groups in our industry, and particularly welcome applications from Black, Asian and minority ethnic individuals, disabled people and women across all our offices. We understand that through collaboration, diverse people with different experiences develop the most innovative and elegant solutions.