Code Ware Technologies Private Limited Looking for Tech Support Engineer at Bengaluru, Karnataka Full Time

• Provides answers to clients via phone, email & client site visit by identifying problems; researching answers; guiding the client through corrective steps

• Improves client references by writing and maintaining documentation.

• Participates in client training programs by identifying learning issues.

• Accommodates client disabilities by recommending techniques.

• Improves system performance by identifying problems; recommending

changes.

• Ensure customer inquiries are responded to within established timeframes

and customer care & technical support service levels are achieved.

• Solve basic common customer problems in real-time. If required via remote

access to the client’s system.

• Live Customer interaction for resolving the product problems

• Data communication/networking troubleshooting

• Identifying Ozonetel product problems and escalating it to the next level if it

is complex.

• Production critical issues need to escalate to the next level.

• Resolve incidents in a timely manner as per SLAs.

• Provide guidance, assistance, and mentoring support to junior team

members.

• Keep a track of pending issues at the individual level & share periodic

updates to customers.

Job Type: Full-time

Salary: ₹403,800.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Schedule:

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 3 years (Required)
• total work: 3 years (Preferred)

Application Deadline: 25/04/2022