Job Description
So, if you rock at technical support , and want in on the action, let’s talk!
As a Technical Support Expert you’ll make an impact on
Maintaining and engineering customers’ support labs
Interacting with project managers , QA and development teams.
performing expert level debug and analysis based on logs / wireshark captures and tools
advocating customer’s needs to R&D for product improvement
Implementing solutions and fixes on production systems on time and quality
Your toolbox
At least 3 years of relevant experience supporting complex technology applications
Experience with troubleshooting multiple Operating Systems (Windows, Linux) including basic administration, configuration, active directory and Windows security experience.
Databases PL-SQL
Virtual Environment technologies (VMWare, Hyper-V)
Familiarity with Storage and raid configuration, Netapp, EMC etc. – Advantage
Experience with HDFS, Spark cluster and docker – Advantage
Powershell, Bash , Python scripts development / DevOPS knowledge – Advantage
An endlessly curious mind
We believe that diverse teams drive the greatness of ideas, products, and companies. Whatever your race, gender, age, creed, or taste in music – if you’ve got the drive, commitment, and dedication to be the best, do your best, and work with the best, then come join us. We’re waiting for you.
Career Page:
Customer services
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