Address user tickets regarding hardware, software, and networking.
Ask targeted questions to diagnose problems.
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Customize desktop applications to meet user needs.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.
Help create technical documentation and manuals
Should have infrastructure monitoring experience
Good knowledge on Cloud and VMWare
Experience with Kaseya / Akamai will be added advantage
Job Detail
Job Id
JD2341905
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Hyderabad, Telangana, India
Education
Not mentioned
Experience
Year
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