ConsultBae Looking for Oneistox- IT Service Manager at India Full Time

Working days- 5 days

Experience- Minimum 5 years

Your responsibilities would include

Identify and diagnose technical problems reported by employees and provide solutions to resolve them.

Communicate with employees in a professional and courteous manner, understand their needs, and provide appropriate solutions.

Provide technical assistance to employees using various means of communication such as phone, email, or chat.

Escalate complex technical issues to senior IT staff or management if necessary.

Create and maintain records of employee interactions, technical issues, and solutions provided.

Monitor employee systems and networks to ensure they are functioning properly and prevent issues before they occur.

Perform regular maintenance tasks on client systems to ensure they are up-to-date and secure.

Provide reports on employee satisfaction, system performance, and other relevant metrics to management.

Work with other IT staff to improve employee support processes, procedures, and tools.

Responding to employee inquiries, troubleshooting technical issues, and providing solutions for hardware and software problems.

Maintaining an up-to-date knowledge of IT hardware and software products, including new features and advancements.

Developing training materials and providing training to employees on the use of IT hardware and software products.

Proactively reaching out to employees to ensure their hardware and software systems are up to date and functioning correctly.

You’d fit in if you

Bachelor’s degree in computer science, information technology, or a related field.

Should have a strong understanding of IT systems and infrastructure, including knowledge of programming languages, databases, networking, and operating systems.

Excellent written and verbal communication skills are essential for client servicing roles

Analytical skills to understand client needs, identify technical issues, and develop effective solutions.

Relevant work experience in IT client servicing, customer service, or technical support roles is highly desirable.Bachelor’s degree in computer science, information technology, or technical supports role is highly desirable.

About the Company

On a mission to empower architects, engineers and designers with new-age skills and real-world exposure.

On this mission, we are backed by the world’s top accelerator program Y-Combinator and some of the most respected investors around the world like Powerhouse Ventures, Soma Capital and angel investors including the Co-founder of SlideShare, Co-founder of U2opiaMobile, Director of Microsoft India to name a few.

Founded in 2019 by the alumni of SPA Delhi and IIT Madras, Oneistox is building the upskilling ecosystem for the design and AEC communities.

There are 3 key ways in which we achieve this.

First, we bring together individuals from across the world to allow for interactive, community learning. Second, we ensure that skill development goes hand-in-hand with critical thinking. Finally, 100 per cent of our learning content is developed by mentors who are all industry experts.

Today, 3000+ learners from 40+ countries have accelerated their careers by joining the #OneistoxTribe.

Check out our certified courses in #BuildingInformationModeling and #ParametricModeling taught by industry experts.

Website link – http://www.oneistox.com