Company: Corning
Requisition Number: 54997
Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.
Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.
The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning’s businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.
Job Title: Wireless Technical Support Engineer
Scope of the Position:
This position is responsible for providing stellar customer service and support for Corning’s in-building wireless voice and data systems. The successful candidate will need to provide professional remote support for troubleshooting in-building wireless systems as well as provide remote support customer warranty replacement services (Return Materials Authorization – RMA).
This remote support will be conducted through Corning’s Case Management Tool and Customer Support Portal. The successful candidate will provide consistent and up to date communications to both internal and external customers. The successful candidate will become a subject matter expert for all technical issues related to the Corning Wireless Product Family.
o Ability to open and manage cases via the Customer Support Portal
o Validate customer issue is related to Corning Core (MA 1K/2K) and Everon (3000, 6000, 6200) DAS product sets
o Ensure product has been installed to meet acceptable field practices
o Adheres to industry standards
o Monitor the Corning Case Management Tool and Customer Support Portal for new cases
o Assign cases to the appropriate groups
o Update cases on a daily basis
o Answer Support calls into the Corning 800#
o Support Return Material Authorization (RMA) cases
Travel requirements:
Location requirements:
Required Education & Years and Area of Experience:
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