Credit Suisse Looking for Cyber Security – IT Service Management, ENO/AVP at Pune, Maharashtra Full Time

Your field of responsibility

You will be responsible for –

• IT SM & BCM governance function in Chief Security Office. This role is to carry out the end-to-end execution and reporting for CSO IT Service Management including incident, problem, organizational change, perform business as usual activities and drive improvements
• You will govern and manage the Business Continuity Management activities for CSO (Regional Quarterly Maintenance Windows and Annual Disaster recovery exercises) and work in partnership with BCP Coordinator and Plan Owners, the activities across CSO
• You will run governance process (monitoring & monthly reporting) for incidents and changes for all CSO applications to ensure on compliance across all CSO divisions and coordinate, produce reporting highlighting non- compliance areas for monthly update on CSO Management Committee
• You will represent CSO on Global IT Service Management Working Groups (4-6 meetings monthly) to ensure all the CSO divisions are aligned to IT SM guidelines and CSO requirements are actively governed and participate in Global Change Committee on a weekly basis
• You will facilitate frequent dialogues with other IT divisions and collaborators and act as a ‘bridge’ between Global Service Management Teams and CSOs division, driving delivery of agreed actions and improvements initiatives
• You will be responsible for preparing and running internal CSO process working groups in area of change, problem, and incident management to cascade information to this forum on a regular basis and ensure alignment between CSO divisions and collaboration with Operational Leads. It includes regular metrics reviews and recommendations, driving improvements, sharing best-practices, ensuring that knowledge is streamlined across CSO divisions, effort is not duplicated, and reporting is unified.

Your future colleagues

The members of the Team you will be joining is diverse both in background and experience as well as geographically. Members of the Team communicate well each to other, share their thoughts and ideas. Everyone gives their fair share and keep track of progress and work together efficiently on variety of tasks and solutions to fulfill the agreed plan and are part of Bank Strategy. Team is keen and happy to support each other. Everyone is unique and offers own experience and knowledge.

We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your skills and experience

We are looking for a person who can offer:

• 5-12 years of relevant experience in an IT Service Management area, ideally within the banking industry
• Proven skills on ProfiITIL Foundation/Intermediate
• Proficiency managing, leading, building and driving a culture of change and continuous improvement
• Positive and composed attitude, flexibility, and ability to deliver high quality results in a fast-paced environment
• proven ability to work and drive end to end effort/tasks independently.
• Pays attention to details and analytical skills
• Outstanding problem solving abilities with a positive personality and can-do attitude, enjoy positively engaging with a broad range of collaborators to deliver a variety of IT services
• Project management skills including planning, communication management, trouble shouting will be an additional value

Dedication to fostering an inclusive culture and value diverse perspectives.

Your new employer

Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.

We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.