Danske Bank Looking for IT Performance Manager (Service Portfolio Manager) at Bengaluru, Karnataka Full Time

The Service Portfolio Governance (SPG) team in Business Services & Service Governance (BSSG) manages the portfolio of all IT services across the bank. It is also responsible for the Common Services Data Model (CSDM) upon which all services and services management is supervised. After our recent reorganisation, we have a vacancy for a Service Portfolio Manager (SPM) to join the team and support us drive a busy and critical agenda that supports our performance, regulatory and compliance demands.

We are currently a team of 7 in Denmark, Lithuania and India, supporting the Technology & Services teams with their services and portfolios. We are looking for one more colleague to help us deliver on our agenda.

Mission

Coordinate Service Portfolio improvement initiatives: everything from collecting requirements to testing technical solutions

Take care of Service Portfolio daily tasks: we’ll have new services coming in and some services retiring; there will be changes and challenges after new service releases and sometimes – incidents

Work with Service Owners: help them and support them, especially after new releases

Work with other DIWI teams: understand how our processes can improve their ways of working

Ensure ServiceNow is optimally configured to support SPG goals, liaising with the Solutions Development and Service Management teams

Skills

Strong Service Management knowledge and experience (ITIL4 is preferred)

Solid understanding of service management processes and the full-service lifecycle

Servicenow experience is highly preferred, a good understanding of Agile and DevOps principles

Service Design and Service Strategy experience highly desirable

Experience in either working as a service owner/manager or working alongside similar role would be an advantage

Experience in driving (or at least being part of) organization-level initiatives, good interpersonal and organizational skills

Experience in coordinating effort between different teams and stakeholder groups

Ability to translate technical and service language into business terms

Great communication skills in English – both written and verbal