We are currently a team of 7 in Denmark, Lithuania and India, supporting the Technology & Services teams with their services and portfolios. We are looking for one more colleague to help us deliver on our agenda.
Mission
Coordinate Service Portfolio improvement initiatives: everything from collecting requirements to testing technical solutions
Take care of Service Portfolio daily tasks: we’ll have new services coming in and some services retiring; there will be changes and challenges after new service releases and sometimes – incidents
Work with Service Owners: help them and support them, especially after new releases
Work with other DIWI teams: understand how our processes can improve their ways of working
Ensure ServiceNow is optimally configured to support SPG goals, liaising with the Solutions Development and Service Management teams
Skills
Strong Service Management knowledge and experience (ITIL4 is preferred)
Solid understanding of service management processes and the full-service lifecycle
Servicenow experience is highly preferred, a good understanding of Agile and DevOps principles
Service Design and Service Strategy experience highly desirable
Experience in either working as a service owner/manager or working alongside similar role would be an advantage
Experience in driving (or at least being part of) organization-level initiatives, good interpersonal and organizational skills
Experience in coordinating effort between different teams and stakeholder groups
Ability to translate technical and service language into business terms
Great communication skills in English – both written and verbal
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