Daxko India Looking for IT Admin I / Helpdesk Technician at Greater Noida, Uttar Pradesh Full Time

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC-and every type of organization in between-we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

Job Description

As an IT Admin I / Helpdesk Technician, you will provide technical assistance to Daxko team members. You will help install, upgrade, and troubleshoot computer and A/V hardware and software. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

You will also:
Address user tickets regarding hardware, software, and networking

Walk internal customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until the issue is resolved

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with internal clients to ensure their systems are functional

Qualifications

2-4 years of experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals (printers and scanners).

Excellent verbal and written communication skills.

Excellent problem-solving and multitasking skills.

Excellent interpersonal and customer service skills.

Ability to maintain confidential company information.

Proficiency with Microsoft Office Suite or related software.

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks.