Eagle Genomics Ltd Looking for IT Engineer (Hyderabad) at Hyderabad, Telangana Full Time

Job Title: IT Engineer (Hyderabad)

Reporting to: Director of Information Technology (UK)

Department: Information Technology

Location: Hybrid – Hyderabad office / Flexible remote working

The Job:
As we continue our exciting and pioneering journey at the forefront of life sciences and data science, we are looking for experienced proactive, passionate, self-motivated, and creative thinking IT Engineers who can empower, help, advise and support our business and colleagues.

The role of an IT Engineer is to ensure the smooth operation of the systems that are used by staff, and our customers. You will be expected to provide timely, courteous, and professional service to all end users at all times. You will also be expected to have a proactive approach to the job at hand, assessing and finding problems before they become an issue.

You will be the first port of call for IT issues for our Hyderabad team, as well as supporting global colleagues remotely, dealing with issues or escalating them as needed.

You will also be required to be well researched; and constantly improving your own knowledge of internal systems and processes as well as emerging technologies.

Ensuring you are best placed to better inform the business and provide assistance to the company as both an assistant and advisor.

Based at our new office in Hyderabad, this role presents an excellent opportunity to help support our platform and develop your career with a company that is at the cutting edge of data science.

Requirements

Minimum 2 years’ experience in a similar IT support role

Experience of working with help-desk systems to deliver a high level of service at all times

Experience working with global teams remotely

Knowledge in Administration skills in Mac OS, Windows and Linux

Knowledge of Computer Networking and Azure Active Directory

Diagnosing and troubleshooting hardware, networking, and software issues

Provisioning new hardware, software, and systems

Understanding of Azure/AWS cloud is essential

Working experience in an Agile environment, particularly Scrum/Kanban.

A team player with good interpersonal, and collaboration skills

Strong English-speaking communication skills

Excellent problem solving and decision-making abilities

Proven experience of working as part of a remote team

A bonus if you have:
Experience of other cloud infrastructures

A flexible and proactive approach to work, with the ability to think strategically

Benefits

What you will love about Eagle Genomics:
Working for impact. Teaming up with smart and engaging people united by a shared purpose.

Collaborating with industry shaping clients to tackle complex, real-world challenges, sparking discoveries that impact the world around us.

Be an active part of our growth story with the freedom to test, learn, experiment, and explore new ideas.

Openness. Our monthly All Hands meetings bring our global teams together and encourage discussion.

The opportunity to lead, learn and grow with continuous encouragement, professional development, and support.

Flexible working:
Our roles offer flexible working practices that support your, and the team’s, best delivery. We have co-working spaces in London, Cambridge, Berlin, Ukraine, Manhattan, and Hyderabad.

Diversity, equity & inclusion:
We strive to create and foster a working environment where everyone is free to be themselves. A commitment to diversity, equity and inclusion is in our DNA and spans everything we do, including our recruitment process.

More about Eagle Genomics:
Digitally reinventing life sciences to solve some of the grand challenges of our age.

Eagle Genomics is a pioneering company working at the intersection of two exciting areas: life sciences and data science. Our AI augmented platform is revolutionising how scientists conduct life sciences research and is bridging the gap between data and new insights in a rapid, systematic, and traceable way. We are putting data science at the fingertips of biologists to drastically reduce the time and cost of research, enabling customers to achieve radical productivity improvements and true data driven discovery. We are also partnering with research leaders such as the Earlham Institute to bring together open science and commercial R&D to benefit society.

Benefits (Hyderabad):
Accidental insurance for yourself

Medical insurance for yourself, your family, parents, and in-laws

Annual health check-up for employee and spouse

Flexibility to work from home

30 days of holiday (12 public holidays, 9 casuals, 9 sick)

Covid insurance

We are proud to have an active information security program across all business areas, based on the ISO/IEC ISO 27001 standard. We require all our colleagues to contribute to the effectiveness of the ISMS by accepting and understanding their duty of confidentiality to keep Eagle Genomics data secure