Bengaluru, Karnataka, India
Full-time
Company Description
About Eurofins Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries, operating more than 800 laboratories. Performing over 400 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Eurofins is one of the fastest growing listed European companies. Since its IPO on the French stock exchange in 1997, Eurofins’ sales have increased by 35% each year (in compound average) to over EUR 4.5 billion in 2019. About Eurofins IT Solutions India Pvt Ltd Eurofins IT Solutions (A CMMI Level 3 Company) is a 100% full owned subsidiary of Eurofins. This young captive centre located in Bangalore was established in 2012 to be the largest IT Solutions group within Eurofins to cater to all the internal IT business needs. The primary focus of IT Solution group will be to develop the next generation LIMS (Lab Information Management system), Customer portals, Ecommerce solutions, ERP/CRM system & B2B platforms for various Eurofins Laboratories and businesses. EITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that ‘Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.
TITLE: Network Operations Engineer – Level 1 REPORTING To: Head of CoC Network WORKING LOCATION: India SUMMARY OF ROLE AND OBJECTIVES:
Contributing to day-to-day network Monitoring issues, including managing Critical issue and drive as per process that has been set for Level1 role.
Supporting during the technical escalations / elevated support for maintaining service level agreements.
Following ITIL methodology, and utilising the existing Eurofins Policies and Procedures, the mission of the position ‘Network Operations – Level 1” is to:
Manage the CoC Network ITSM queue consisting of:
o Extensive triage and resolution of Network related Incidents (VOIP, Data). Actively involved in troubleshooting and manage L1 duties. o Fulfilment of Network Requests like new device installation, configurations in Monitoring tools Solar winds etc. o Follow Eurofins Change Management Processes to own and manage the Network Changes from start to finish. ROLE & OBJECTIVES:
Participate in the CoC Network as a member and own key topics relating to incident management;
Global project management with regards to the CoC Network.
Network Device and Link Monitoring, Syslog monitoring.
Check device backup status.
Coordinate with ISP s in case of connectivity issues.
Device monitoring (CPU Utilization, Memory Utilization, Error logs)
Follow escalation matrix.
Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device.
Perform L1 Troubleshooting on incidents
Handle Service Requests.
Prepare MIS data for assigned, resolved, pending, transferred tickets.
Candidate must be ready to work in 24/7 shifts from office.
Coordinate with other teams for various support/issues.
Maintain Diagrams, Inventory, Update CMDB.
PERFORMANCE APPRAISAL CRITERIA: Successful implementation of agreed upon projects or level 1 duties. Timeliness of projects and work deliverables; Performance of the CoC Network queue (KPIs TBD); Feedback from internal customers (Service Desk, Monitoring team etc). QUALIFICATIONS AND EXPERIENCE REQUIRED: · Initial Educational background:
University Degree in Information Technology or comparable field or relevant work experience in Information Technology (min. 2-3 years plus)
Strong Communication Skill required in English (Verbally and Writing)
Specific Skills required in terms of:General Technical Skills:
Well versed with Network Monitoring tools like SolarWinds/Prime.
Knowledge of Networking Terminologies like routing, Switching, Protocols, OSI Layers.
Knowledge of VPN, MPLS, ILL, L2/L3 Circuits.
Understanding of TCP/IP Suite.
Working knowledge on ITSM tools like Service Now, Solar winds, OTRS, Tufin etc.
Working Knowledge on General applications like MS Word, Excel, Power Point, Visio Etc.
Good Communication Interpersonal skills
Specific Technical Skills:
An extensively deep understanding and contextual experience with:
ITIL-based Incident management experience;
Networking Specifics:
o All Layer 2 protocols, specifically: § Ethernet; § IEEE 802.2; § IEEE 802.11; § SIP,H.323,MGCP,SDP § CAPWAP § Spanning Tree Protocol (STP) § First Hop Redundancy protocol (HSMY7RP,VRRP/GLBP) § Cisco Discovery Protocol (CDP); § DHCP relay configuration in switch and firewall o All Layer 3 Protocols, specifically: § IPsec Tunnel § EIGRP § BGP § OSPF § MPLS § QOS
Knowledge and experience with the management and configuration of Cisco switching devices and Cisco IOS, including Catalyst: 29xx, 3xxx etc.
ADDITIONAL QUALIFICATIONS AND EXPERIENCE REQUIRED: English Fluency Required Experience in an international company preferred CCNA at least.
Additional Information
What we offer:
A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
The opportunity to grow your project management skills in a demanding, fast growing organization.
A chance to become part of a highly motivated international team of professionals.
Job Detail
Job Id
JD1963790
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Bengaluru, Karnataka, India
Education
Not mentioned
Experience
Year
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