Job Description:
As an IT Service Coordinator, you will play a crucial role in coordinating and facilitating the delivery of IT services to our clients. You will be responsible for managing service requests, ensuring timely resolution of issues, and maintaining effective communication with both internal teams and clients. This position requires strong organizational skills, attention to detail, and working collaboratively across different time zones.
Responsibilities:
Serve as the primary point of contact for IT service requests, incidents, and escalations. Coordinate and prioritize service requests, ensuring that they are assigned to the appropriate teams or individuals. Monitor the progress of service requests and proactively communicate updates to clients and internal stakeholders. Collaborate with cross-functional teams to ensure efficient resource allocation and workload management. Communicate effectively with clients to gather necessary information, provide updates, and resolve any concerns or issues. Ensure adherence to service level agreements (SLAs) and strive for timely resolution of service requests. Maintain accurate documentation of service requests, incidents, and resolutions in our ticketing system. Conduct regular reviews of service coordination processes and identify opportunities for improvement. Collaborate with the US-based team to streamline processes, share best practices, and ensure consistent service delivery. Provide regular reports on service request status, KPIs, and customer satisfaction metrics.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field. Proven experience in a service coordination or similar role within the IT industry. Strong knowledge of IT service management principles, processes, and tools. Excellent organizational and multitasking skills with the ability to prioritize and manage multiple service requests. Effective communication and interpersonal skills to collaborate with cross-functional teams and interact with clients. Familiarity with IT infrastructure, applications, and support processes. Problem-solving abilities and the capacity to work well under pressure. Proficiency in using service management software and ticketing systems. Flexibility to work across different time zones and accommodate regular meetings with the US-based team.
Job Type: Full-time
Salary: From ₹30,000.00 per month
Benefits:
Day range:
Shift:
Speak with the employer
+91 9447006541
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