Freshworks Looking for Staff Product Analyst at Bengaluru, Karnataka, India Full Time

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

About the role: Working as a part of Product Analytics, the role requires you to work closely with senior leadership, product, and customer-facing functions, for helping them make data-driven decisions. Responsibilities

• Lead product analytics charter for one vertical independently
• Lead and execute data analytics projects end-to-end.
• Influencing business decision making by providing quantitative/qualitative data analysis, which brings out insights and trends pertaining to business performance.
• Utilize strong database skills to work with large, complex data sets to extract insights.
• Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes.
• Using advanced analytics and metrics to improve processes and provide data-driven forecasts of potential costs, revenues, and risks of business initiatives.
• Communicating findings to stakeholders and taking initiatives for improving business performance.
• Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods.
• Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions. Requirements
• Education and experience: Bachelors or Masters in a quantitative field (such as Engineering, Statistics, Math, Economics, or Computer Science with Modeling/Data Science), preferably with work experience of over 8 years.
• A passion in helping organizations understand how to solve problems through analytics, with a proven track record of delivering on such projects and bringing business impact.
• Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment often dealing with ambiguity.
• Prior project experience in one or more of the following areas are preferred, but not absolutely required.
• Sound statistical knowledge in standard techniques: Logistic Regression, Classification models, Cluster Analysis, Neural Networks, Random Forests, Ensembles, Experimental Design, etc.
• Familiarity with database technologies and tools (SQL/R/Python etc.), data transformation and processing. Work experience with real data for customer insights, business and market analysis will be advantageous.
• Experience with a visualization tool such as Tableau, Power BI, Sisense, Looker, etc.
• Experience with text analytics, data mining and social media analytics is an added advantage.

Qualifications

• 8+ years of experience in product analytics
• 4+ years of experience in leading analytics projects independently
• 2+ years of experience in leading/ mentoring junior analysts

Additional Information

Open to frequent domestic travel

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.