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Haachi Looking for Service Delivery Manager – IT Services Company, Mumbai at Mumbai, Maharashtra Full Time
Service Delivery Manager – IT Services Company, Mumbai
From 10 to 15 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai
Job Description
Roles and Responsibilities Role Overview
Our Clients are looking for an experienced and dynamic IT professional who can lead operations across multiple projects, in the capacity of a Service Delivery Manager.
You would be responsible for on-going delivery and strategic management of the accounts and services.
You will effectively communicate with employees, stakeholders and partners and manage relations to ensure that services are delivered effectively, timely and as per high quality standards.
They are looking for someone passionate who thrives in challenges, focuses on delivering solutions and innovates along the way.
The position requires experience in working in a fast-paced & dynamic setup and you must be able to work out of our Mumbai office.
Responsibilities
Responsible for delivery of end-to-end services & account management
Implement continuous improvement initiatives to raise service efficiencies and effectiveness
Strategize and implement engagement models, capacity building vis-vis organization /service objectives
Contribute to increasing depth and breadth of service growth across our client’s portfolio companies
Design & implement business continuity measures across service delivery
Bring in best practices and standard processes in all areas of service delivery
Establish and execute governance cadences at all levels of service delivery (internal & external)
Track, measure, and report progress of service outcomes vis-vis agreed objectives
Steer performance reviews, career progressing & upskilling initiatives across delivery teams
Work closely with the CTO to implement a technology programme
Partnering with IT infrastructure & cloud services and design to deliver digital solutions
From 10 to 15 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai
Job Description
Roles and Responsibilities Role Overview
Our Clients are looking for an experienced and dynamic IT professional who can lead operations across multiple projects, in the capacity of a Service Delivery Manager.
You would be responsible for on-going delivery and strategic management of the accounts and services.
You will effectively communicate with employees, stakeholders and partners and manage relations to ensure that services are delivered effectively, timely and as per high quality standards.
They are looking for someone passionate who thrives in challenges, focuses on delivering solutions and innovates along the way.
The position requires experience in working in a fast-paced & dynamic setup and you must be able to work out of our Mumbai office.
Responsibilities
Responsible for delivery of end-to-end services & account management
Implement continuous improvement initiatives to raise service efficiencies and effectiveness
Strategize and implement engagement models, capacity building vis-vis organization /service objectives
Contribute to increasing depth and breadth of service growth across our client’s portfolio companies
Design & implement business continuity measures across service delivery
Bring in best practices and standard processes in all areas of service delivery
Establish and execute governance cadences at all levels of service delivery (internal & external)
Track, measure, and report progress of service outcomes vis-vis agreed objectives
Steer performance reviews, career progressing & upskilling initiatives across delivery teams
Work closely with the CTO to implement a technology programme
Partnering with IT infrastructure & cloud services and design to deliver digital solutions
Role:IT Project Manager
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Functional Area:Project & Program Management
Role Category:Technology / IT
Employment Type:Full Time, Permanent
Key Skills
Service Delivery ManagementProject ManagerIT ManagementIT ServicesQuality Standards
Education
PG:MBA/PGDM in Information Technology
Company Profile
HAACHI Business Solutions Private Limited
Our Client, an IT Services company, is the Indian arm of UK’s leading digital Venture Builder providing 360 degrees support to entrepreneurs, supporting ventures from start up to scale to exit giving them access to the global networks and business development services they
need to grow. They are an ISO 9001:2015 and ISO 27001:2013 certified and GDPR compliant organization. The UK entity was founded in 1998, with portfolio sales of over
£300m, more than 3,000 employees, and a successful track record of over 40 companies.
Company Info
Contact Company:HAACHI Business Solutions Private Limited
Website:http://careers.haachi.com
