Company Description
Harsco Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill, PA, with more than 13,000 employees and the company operates in more than 30 countries. About Harsco GSC Harsco GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countries
I. Position Summary and Primary Responsibilities Customer focused, providing support for client and infrastructure. Responsible for monitoring, maintenance and support of Applications, site hardware/software and peripherals, including but not limited to Server, PC, Laptop, Mobile Devices, Network Equipment
Use of monitoring tools to identify proactively identify and respond to issues with the infrastructure, including but not limited to Servers Backups, Network devices, Bandwidth utilization, Network performance/availability
Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks as assigned
Provide Remote End-user technical support including installation for hardware / software and peripherals.
Provide support/guidance for End Users regarding O365 applications
Ensure the required security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PC’s
Provide support for mobile devices including iOS and Android based phones and tablet
Triage and resolve MFA related issues, ensure users enabled for MFA as appropriate
Troubleshoot and where possible resolve hardware issues relating to infrastructure and client equipment.
Troubleshoot and where possible resolve problems encountered in the use of site systems and desktop applications.
Where onsite/2nd line support is required, escalate to local Technical Support
Assisting with Project work as required
Timing – 5.30 PM IST – 2.30 AM IST & 8.30 PM IST – 5.30 AM IST
II. Basic Qualifications
Education/Experience
High School Diploma (or equivalent)
Minimum 2 years’ experience in customer facing support of desktop hardware/peripherals and desktop software systems
B. Technical Skills
Knowledge of the following products/technologies, preferably in an enterprise environment
Office365 (including but not limited to office apps, Teams, ODfB, Power BI)
Windows 10
Active Directory
Windows Server 2012 R2, 2016, 2019
Good technical trouble shooting and problem-solving skills
C. Non-Technical Skills
Fluent English
Oral and written communication skills to effectively communicate with end-users in clear, understandable and concise non-technical terms
Ability to write technical documentation.
Flexible/adaptable
Customer Service Focused
III. Preferred Qualifications [Preferred qualifications can include education, experience, skills and abilities that would render one candidate more qualified or desirable than another. Although the preferred qualifications must also be tailored to the job, some common examples include:] A. Education/Experience
Associates/Technical Degree [or Equivalent relevant course of study] or
At least 3 years’ experience in a related role
B. Technical Skills
Microsoft certification – MCSE, MTA etc
A+ or equivalent Understanding of PC hardware
Understanding of ITIL
ServiceNow or other cloud-based Help Desk system
Use of remote troubleshooting tools e.g. Zoho
Azure
C. Non-technical skills
Able to effectively plan and organize workload
Able to work under pressure
Able to use initiative and think outside the box
Able to develop good working relationships with other teams
Able to work in a fast-paced and dynamic environment with little direct supervision
Additional Information
Disclaimer The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Job Detail
Job Id
JD2022889
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Hyderabad, Telangana, India
Education
Not mentioned
Experience
Year
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