Perform daily operational tasks, analytics, and reporting of data from Nexthink (end user experience tool)
Perform deep analysis of incidents to identify trends that will feed into preventative problem management
Identification of incidents to be eliminated through technology or process changes and drive the implementation of those changes
Train peers in usage and best practices
Perform administrative tasks such as access management and basic server maintenance
Must Have:
A minimum of 5 years as a system (laptop/desktop) engineer or equivalent role
A minimum of 3 years experience with Nexthink
Prior experience in Problem Management
Strong analytical skills, problem-solving, quantitative, and conceptual skills
Experience in ServiceNow (ITSM Tool)
We Value:
ITIL Foundation certification or training preferred
Excellent customer service skills
Ability to multi-task, quickly assess situations, and take action
Excellent written, verbal, and presentational skills
Advanced Excel skills (pivot tables, v-lookup, formulas, etc.)
Ability to travel Additional Information
JOB ID: HRD163354
Category: Information Technology
Location: HW Camp II,Bldgs 9A&9B,Plot C2,RMZ Ecoworld,Varturhobli,Sarjapur Marathahalli Outer Ring Road,Bangalore,KARNATAKA,560103,India
Exempt
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