​INTECH Insurance Surveyors And Loss Assessors Pvt Ltd. Looking for IT Support Executive at Hyderabad, Telangana Full Time

Walk In Interviews Scheduled
06-06-2022 to 07-06-2022 @ 11.00am to 04.00pm

Roles and Responsibilities

• Be the first point of contact for all IT & Technical queries.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.
• Should be using network connectivity testing tools and identify issues.
• Repair a fault or set up a system following diagrams and written instructions.
• Support the rollout of new computer applications.
• Respond to service incidents within the times specified in any Service Level Agreement (SLA).
• Provide technical support on applications and Portal administration.
• Provide telephone, e-mail, and remote support to all IT users, solving their problems and providing procedural documentation as required.
• Use remote support tools to manage remote systems and desktops.
• Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
• Set up new users accounts and profiles and deal with password issues.
• Work assiduously on a task until completion (or referral to third parties, where appropriate).
• Prioritize and manage many open cases at one time.
• Identify and correct or advise on operational issues with end users computer systems.
• Provide basic software training and advice to end-users.
• Establish and maintain good working relationships with, colleagues, end-users, and other professionals (e.g., suppliers and software developers).
• Perform all duties and responsibilities in line with current security procedures.
• Work flexibly recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.
• Carry out any other reasonable request within the capability of the job
• Other duties as assigned

Job Type: Full-time

Salary: ₹15,000.00 – ₹18,000.00 per month

Schedule:

Experience:

• IT support: 1 year (Preferred)

Speak with the employer
+91 9985150999
Application Deadline: 08/06/2022
Expected Start Date: 09/06/2022