Location: Bangalore / Chennai / Mumbai
Department: Technology
Job Shift: 12 PM – 9 PM
The Position
The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support.
This challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You will be expected to deal with a high volume of tickets to the Service Desk using a variety of problem solving techniques, while maintaining a high level of customer satisfaction.
You will work as a member of the Global IT Organization, in a newly formed global IT Service team, reporting to the Service Delivery Manager. You will provide local support to onsite users and remote support to our user base globally. You will be expected to work using your own initiative but following Standard Operating Procedures and utilizing our internal knowledge base and be able to communicate effectively with other IT teams. This role sits within a Global office supporting a user base of 2900 and growing worldwide. Experienced IT practitioners are welcome, but weight will be given to customer focused individual who show the right “can-do” attitude and a voracious appetite for work in an exciting and vibrant team.
Job Accountabilities:
Provide network and customer support at offsite events
Use of Active Directory, Exchange and other tools to create and manage user accounts and set permissions
Escalate support calls where necessary, following the in house procedures for escalation
Provide desktop, network and application support
Participate in (global) projects, also on site
Single point of contact for all technical issues, questions, and comments that customers need clarifying
Monitor and order supplies and equipment as needed
Provide support for the varied Audio-Visual equipment (Projectors, Videoconference Units, etc.)
Coordinate off-site repairs with external vendors
On Call Support (OOO)
There will be a requirement for travel for extended periods for training/team-building.
Creating / Writing Service Desk Procedures and End User Manuals
Education, Skills & Competencies
Education Bachelor’s degree or higher in Computer Science preferred
Excellent Customer Service oriented professional
HBO degree, preferable in ICT
Excellent knowledge of English both spoken and written, other languages advantageous
Previous experience working within a 1st line support preferred
Experience of solving IT technical solutions and communicating regularly with customers and users
ITIL certification or a willingness to undertake
Experienced in support of Microsoft OS, Microsoft Office, Microsoft Exchange, Active Directory account management
Basic knowledge of Network and VPN
Take initiative and feel responsible for your work environment
About Intertrust Group
We are the premier global business, legal, and financial services company providing knowledge-based solutions to clients worldwide. We have locations and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia-Pacific, and the Middle East, with more than 7,500 employees. We are the business behind business®.
Working with us means entering a dynamic, international, and growth-oriented company. Diverse teams give us a competitive advantage and drive innovation. We’re committed to attracting, developing, and retaining talented people who create an environment where everyone is valued and respected. Intertrust Group, a CSC company, is an equal opportunity employer.
Intertrust Group is a great place to work with smart and dedicated people.
We offer challenging work and career opportunities. Many positions are filled with internal moves and employee referrals.
Careers |Intertrust Group, a CSC company (intertrustgroup.com) Visit our careers site to learn more about our commitment to our clients, communities, and each other.
Additional candidate considerations
The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.
As Intertrust Group is actively hiring around the world, we may retain your CV in our database for other opportunities, unless you direct us otherwise.
As used in this posting, Intertrust Group refers to all our global business units. Please see intertrustgroup.com for a detailed description of our businesses, locations, services, and products.
iNoryasoft is currently looking for Technical Support Executive with 2 to 4 years of experience. Candidates with excellent communication in...
Apply For This JobCommunicating with hiring managers to identify future job openings and the technical requirements for those jobs. Writing job descriptions and...
Apply For This JobMaintains web environment by identifying system requirements, installing upgrades and monitoring system performance. Establishes web system by planning and executing...
Apply For This JobRole: US IT Recruiter – FresherLocation: Sector 6, Noida (U.P)Shift: Night Shift (6:30 PM – 3:30AM). RequiredMinimum Bachelors degree in...
Apply For This Job...
Apply For This JobJob Description Computer assembling and dis -assembling. Hardware troubleshooting of desktop, laptop, server machine. Microsoft Windows Servers (,2012, 2016,2019 )...
Apply For This Job