jobtrendsindia.com Looking for Technical Support Manager at Navi Mumbai, Maharashtra Full Time

Position: Technical Support Manager

Location: Navi Mumbai, Maharashtra

Experience: 5+

We are a seasoned career and manpower consulting firm. Our majority of clients are in the fortune 500 portfolios.

Currently one of our clients “a telecom giant venture” is recruiting for highly proficient and skilled content writers to contribute to our vision of democratizing mixed reality. Your role will involve understanding the details of and around the company’s product, target audience and articulate them in a clear, creative, and concise manner. This role requires a high level of creativity and attention to detail. You must have a knack and love for writing/creating content with a comprehensive understanding of the technical products, and experience in blogging to achieve business goals.

Roles & Responsibilities:

• Manage and triage incidents and service request assigned to team queues in Zendesk
• Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications
• Develop and mentor the team to transition from a L1/L2 to a L2/L3 support skill level
• Verify that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted
• Assign tickets to team members based upon current workload, subject matter, complexity, expected delivery date, and resource availability
• Help to manage overall prioritizations between production incidents/problems, releases, and new application implementation
• Track progress of assigned tickets with a focus on meeting delivery deadlines and SLA’s
• Track and report on metrics for tickets assigned to and handled by the Application Support team
• Provide data and reporting of KPI’s and trends to Management in ad-hoc, weekly, monthly and as needed
• Manage Operating Systems, software support for enterprise business

Qualifications:

• Bachelor’s degree in Computer Science, Business Administration, Management, Project Management, Engineering or related field
• 3+ years of demonstrated experience as Technical Application Support Manager
• Ability to communicate at all levels (both technical and non-technical) with clarity and precision both written and verbally
• Strong interpersonal and leadership skills
• Proven ability to quickly earn the trust of key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with diplomacy; execute with limited information and ambiguity
• Fundamental understanding of software development methodologies, values, and processes

The visionary organization is offering lucrative perks and packages, significant growth opportunities, and long-term benefits to cream candidates. Your work will be key in shaping the user journey of millions of Mixed Reality users globally in the coming years.

Work Remotely

Job Types: Full-time, Regular / Permanent

Salary: From ₹1,500,000.00 per year

Schedule:

Education:

Experience:

• Technical Application Support Manager: 3 years (Required)
• transition from a L1/L2 to a L2/L3 support skill level: 2 years (Required)

Speak with the employer
+91 8355946534