Knack Systems Looking for Desktop Support Engineer at Chandigarh, Chandigarh Full Time

From 5 to 10 year(s) of experience

₹ Not Disclosed by Recruiter

Mohali, Chandigarh, Panchkula

Job Description

Roles and Responsibilities

Should be Graduate in IT stream or equivalent qualification

Should be comfortable for rotational shifts

Good knowledge of Hardware and software related issues for Desktop/Laptops.

Good troubleshooting skills for desktop/Laptop/windows/Mailing System/Network printer etc.

Should be comfortable for on-site and phone support, Printer support, Backup system support, Updating current infrastructure, Deployment of new infrastructure

Good knowledge on various technologies: Microsoft Operating Systems 10/11, Microsoft Office products (Outlook, Word, Excel, PowerPoint, Access), IE, Google Chrome, WPS, WDS etc.

Basic knowledge of servers DC, ADC, File servers and permissions

Basic knowledge of LAN, WAN connectivity

Maintain overall ownership of end user’s issues/request and to ensure resolution in defined TAT

Provide initial assessment of urgency and business impact on all support calls and escalate to seniors in case of any support required to avoid escalation

Handles all incidents and requests, software installations, new computer setups, upgrades, shifting of assets etc

Record incident resolutions in the Service Desk tool

Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes

Monitor daily activities

Ability to work independently and in a team environment

Ability to communicate well with internal and external contacts

Interested applicants, can share your resume at:
Email ID: [email protected]

or can contact me at:
Phone: 9872979959

Role:Hardware Installation & Maintenance

Salary: Not Disclosed by Recruiter

Industry:Analytics / KPO / Research

Department:Engineering – Hardware & Networks

Role Category:Hardware

Employment Type:Full Time, Permanent

Key Skills

desktop support

wan connectivityservice desktroubleshooting skillsremote supportlanprinter supportnetworkingsystem supportsoftware installationhardware

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Knack Global

Knack Global, a Private Equity established in 2007, is a leading provider of a portfolio of high-quality RCM services that allows healthcare businesses to focus on their core competencies of providing patient care. Knacks portfolio of services spans the entire RCM value chain from Pre-Claim activities to Accounts Resolutions. Powered with best-in-class technology and a global team of more than 3,000 professionals, Knack serves healthcare providers across a broad range of categories and specialties including physician groups, durable medical equipment suppliers, optometry and ophthalmology practices, surgical & ambulatory care centers and hospitals, and health systems.

Company Info

Contact Company:Knack Global

Address:Knack Global Pvt Ltd. Plot No – C10, Phase 1, Mohali, Punjab.

Reference Id:DSE-001

Website:http://www.knackglobal.com