a. SQL/Oracle /Ingres Database
b. Linux
c. Shell scripting
d. SQL
e. ITIL
2. Experience in working L2 support team
3. Strong ITIL knowledge. Certification desirable
4. Need to have a strong core banking background (CASA , LOAN, GLs, Direct Debits).
5. Excellent application support troubleshooting capability
6. Ability to handle pressure and callouts
7. Participate & drive MIM(Major incident) for applications independently
8. Good communication Skills. Excellent email etiquette.
9. Should have experience with working geographically distributed team
10. Has worked with Service Now or at least with one incident management tool
11. Ability to provide clear and crisp updates to team lead/manager
12. Should be a good Team Player & ready to work under pressure, at times ready to extend working hours
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