Position: Desktop System Engineer
Location: Remote
Job Description:
First/second-level contact and problem resolution for customer issues;
Timely communication on issue status and resolution;
Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 365;
Perform general preventative maintenance tasks on computers, laptops, printers;
Use diagnostic tools to troubleshoot issues associated with network connectivity, and workstation hardware/software;
Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability;
Troubleshooting issues with systems and networks using good deductive reasoning skills & troubleshooting & resolving issues related to end-user network cabling;
Intune Mobile Device Management – set up devices for email, RSA authentication, VPN connectivity, and troubleshooting;
Requirements
Requirements :
The ideal candidate should have 2+ years of experience in Desktop support;
This is Hybrid Job with upto 2 days in customer location and rest remote.
Eligibility Criteria:
Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites;
Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications;
Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting;
Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP
Experience with Microsoft Intune and Autopilot is required
Experience with Office 365 Troubleshooting
Experienced in Problem management;
Excellent written and oral communications skills with clients and management as well as people skills;
Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency;
Good understanding and troubleshooting of Apple devices and apps;
Knowledge of Amazon AWS VDI, Microsoft Teams, SharePoint and OneDrive.
Benefits
Remote Working
Excellent Compensation and Benefits
Industry
IT Services
Work Experience
4-5 years
State/Province
delhi
Country
India
Posted On: 13 Apr 2022 Job Type: Full Time Country: INDIA Skills Roles & Responsibilities:Minm 3+ Years Experiance into IT...
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