Millennium Management LLC Looking for Tech Support Engineer at Bengaluru, Karnataka Full Time

We’re looking for outstanding Technical Support Engineers to join our Infrastructure team in Bangalore. We are looking for a candidate that will share our sense of ownership for the Bangalore office, and will be constantly looking for ways to improve our user experience. We are looking for people who are vigilant and tuned to detecting issues before anyone else notices. Wherever possible, the ideal candidate will then be working with our monitoring and engineering teams to ensure that these errors are detected and resolved automatically!

As part of our APAC Infra team, you will be a member of a strong team who share their regional and global challenges. You will contribute to the stability of our global estate, and the wider team will help you resolve problems locally. The tech support team has wide responsibilities, and covers unified communications, AV, desktop computers, mobile devices, and remote access technologies. Resolution of these problems will teach network concepts, datacenter, Linux and Windows server topics, operating system internals, application performance tuning, underlying storage, and cloud concepts as part of your greater understanding.

Principal Responsibilities

You will work across all areas of technology support to ensure a consistent excellent experience for our users. You will learn how to identify when to escalate issues, and work with appropriate global tech teams to resolve hard problems. You must be able to work independently as needed, but understand how to work well with the wider team. As you work on issues, you will be mentored in a wide range of technologies, and problem solving methods. You will be working with a strong team of smart, and hardworking colleagues. As your interests specialize, you will receive advanced training in relevant specialties, and you will gain valuable experience of working in IT Infrastructure.

Beneficial Skills

Project management, ownership of problems, and a track record of strong attention to detail.

Computer hardware internals – understanding how a computer is put together and how components interact both locally and over a network.

Strong familiarity with Windows and/or Linux, ideally with familiarity of a command line shell like BASH or PowerShell.

Knowledge of a programming language – ideally Python, Ruby or Golang.

Network knowledge (e.g. Understanding how to debug why the internet is slow beyond rebooting the router!

Qualifications/Skills Required:
Degree or Postgraduate holder with Major in Computer Science, Computer Engineering, Financial Engineering

Great problem solving and analytic skills

Strong written and verbal communication skills