Mindtree Looking for IT Operations Lead at Bengaluru, Karnataka Full Time

Candidate should have experience in handling Global Service Desk projects # Leadership attitude, excel at servicing the end user in, can work with sense of urgency, takes ownership, and demonstrates empathy to the stakeholder. # Candidate should ha v e excellent Communication skills with exposure to handling international clients. # Candidate should have 5 years of team handling experience. # Candidate should be available 24 7 for all P1 Critical issues Emergencies. # Candidate should have the a b ility to work remotely with at-least 15-20 MBPS of internet connection. # Coordinate with internal resources and Clients for the flawless execution of projects # Ensure resource availability as per agreement with customer (Schedules Rosters) and al l the allocations are done appropriately # Provide timely feedback to the team members for all Quality related issues # Understand and Create Root Cause Analysis document as per the requirement # Create and maintain comprehensive project documentatio n. # Delegate project tasks based on junior staff members individual strengths, skill sets and experience levels # Track project performance, specifically to analyse the deliverables like KPI s, Quality, etc. # Prepare Develop spreadsheets reports, Workflow diagrams and process maps to document needs. # Perform any other related duties as assigned. # Leadership attitude, excel at servicing the end user in, can work with sense of urgency, takes ownership and demonstrates empathy to the stakehold er..

Job Requirements: IT Operations IM PM SRM, Incident Management, Incident Process Definition Document

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

IT Operations Management

Desirable Skills

ITIL

Process Quality

Incident Management

Process Management

Major Incident Management

Years of Experience

5 to 8 Years