MMR Research Looking for Microsoft 365 Administrator at Mumbai, Maharashtra, India Full Time

As an M365 Administrator, you will be responsible of day to day-to-day administration of the Microsoft 365 platform. Working from MMR local offices. Must have a proven track record of working within in a team with other Support Engineers and assisting senior members of the team with ad-hoc tasks as required. The team has a relatively flat hierarchy which means we are all involved in every task. Experience working in a similar environment would be advantageous.

Responsibilities are not limited to the outlined below as working as part of a small team you will be required to get involved in every aspect of the companies’ IT-based needs.

Hours of Working: Monday to Friday, 9.00 am to 5.30 pm with one hour lunch break. In addition to this, you will be required to work extra hours within reason as required by the business. These additional hours include weekend IT cover for urgent queries (by phone and/or email).

About MMR…

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We are industry leaders, guiding best in class innovation for our clients – partnering with over 50% of the top 100 global food and drink brands.

Our team of over 800 highly engaged, multi-disciplined employees are primarily dynamic research professionals, sensory experts and data scientists. We’re a diverse bunch, with backgrounds in R&D, insight, marketing, sensory science, data sciences and psychology. We also boast a true global reach with offices in Thailand, Shanghai, Singapore, UK, US, Mumbai, South Africa, Columbia, Brazil and the Netherlands.

We are a “people first” company that prides itself on collaboration, honesty and mutual trust. A company who obtained some fantastic feedback for company engagement and team spirit in a recent employee study with 80% of employees stating they’re happy and proud to work for MMR.

And one more thing, we work with 50% of the world’s food and drink brands so the chances are the last time you went to the supermarket, you bought something that we’ve influenced on its way to the shelves.

Requirements

Key Responsibilities:

• Ensuring the operational health of the Microsoft 365 Suite Applications including security, availability, performance, interoperability, and reliability
• Troubleshoot various Microsoft 365 issues including connectivity and mobility
• Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings
• Monitor and troubleshoot Microsoft 365 availability, performance, and usage
• Administer and support Microsoft 365 and MS Exchange policies
• Administer and support system backup and disaster recovery processes
• Maintain inventory of equipment and software licenses
• Update Ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentation
• Help to implement and manage identity and access solutions using Azure Active Directory (AAD) and other Microsoft 365 services working with our Global SysAdmin Team
• Manage and maintain Microsoft 365 governance policies and settings using Microsoft Endpoint Manager, Security & Compliance Center, and PowerShell
• Assess and mitigate Microsoft 365 security risks and threats using Microsoft Defender, Azure Sentinel, and other tools
• Coordinate with other IT staff and business stakeholders to ensure alignment of Microsoft 365 solutions with organizational goals and requirements
• Raising support calls with 3rd party providers for both software and hardware related issues.
• Diagnosing and resolving technical issues
• Seeking new and innovative ways to overcome reoccurring issues
• Evaluate the Microsoft M365 products and services, explore the new apps, and suggest how they can benefit the business

Projects

• Taking assigned tasks from IT projects and seeing them through to completion. Asking questions and shadowing senior members of the team as required

Key Technical Skills

• Sufficient knowledge of Microsoft 365 administration, including licensing, roles, permissions, and best practices
• Working Knowledge of M365, Microsoft Teams, SharePoint Online, Azure AD
• Experience with Microsoft 365 migration, integration, and hybrid scenarios
• Familiarity with Microsoft 365 security solutions such as Azure AD Identity Protection, Conditional Access, Multi-Factor Authentication, and Data Loss Prevention
• Familiarity with concepts for distribution lists, security groups and M365 Groups
• Understand M365 Teams integration capabilities with M365, SharePoint Online and Third-Party Apps
• Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies
• Experience of producing high-quality documentation and user guides for the wider business
• Experience of working with third party providers e.g. Microsoft technical support

Additional Technical Skills

• Experience in undertaking business impact assessments for major M365 updates, as well as analysing complex technical issues and proposing appropriate solutions

Benefits

We offer a competitive salary, as we well as a great range of benefits including:

• Clearly defined path of progression
• Potential international opportunities as you progress within your career (including job swaps and secondments)
• Flexible Working – we embrace a flexible hybrid work environment consisting of in-office and remote working
• Early finish Friday – every week
• 20 days annual leave plus public holidays
• Sunshine days – celebrating targets with a half day off
• Social and Wellbeing Committee – planning regular social events and fun team activities throughout the year
• Paid volunteering days – giving you an extra day off to carry out good work with a charity or community of your choice

Here at MMR, we are about building a workplace for the future. We believe in equal opportunities and celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.