We strive to be the best at what we do, and part of that initiative includes constantly looking for innovative ways to do things, expanding our available offerings, and staying ahead of the competition. We are a growing company, and we look for employees who can think outside of the box to find novel solutions and grow with us.
Pursue Growth & Learning
Once you’ve joined our team, we will want to understand your personal and professional goals so that we may support those goals as you progress both in life and your career. We believe that setting these goals and actively working towards them will bring you a measure of success beyond the walls of Nfinity.
Have Fun at Work & Build a Family Atmosphere
While we are serious about the quality of our work, we do not take ourselves too seriously. We want people that are engaged and look forward to the challenges of their work, and the company of their coworkers.
We believe in the importance of bonding with your colleagues in order to improve communication channels in the workplace and “get stuff done” more efficiently. We encourage people to voice their opinion on how to make improvements, no matter the title on their business card. At the end of the day, we support each other’s growth and look out for each other because we care.
Send us your resume to be considered for relevant information technology jobs.
email us at [email protected]
Location: Gurgaon
Position: Full time
DEPARTMENT DESCRIPTION
Regional IT (RIT) organization provides Desktop Services and support functions to internal clients within a global corporate environment. The environment is primarily Microsoft Windows system. There are a small number of Mac systems and it is growing.
RIT functions include break/fix support, general troubleshooting, imaging and deployment, operational process and knowledge management development, and desktop life cycle management (procurement, support/asset management, refresh, reclamation).
POSITION SUMMARY
The RIT Team member working in the office, is responsible for providing hands-on desktop support services for users at said office or locations co-located in the same city. RIT team requires a desktop technician with experience supporting computing systems to provide break/fix support for the computing environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Operating system imaging of laptops and desktops, scheduling, post imaging support & troubleshooting, remote operating system deployments, surplus equipment pickups, PC refresh, new hire system deployments
Using knowledge and experience with Windows (XP/Windows7/Windows 10/Mac) to provide desktop hardware & software break/fix support.
Troubleshoot and resolve desktop hardware, application, printing and networking issues.
Work on projects as assigned.
Mentor and cross-skill P1 resources.
Resolve desktop issues according to defined IT/ITIL processes/procedures to meet service level objectives and user commitments.
Using excellent people and customer service skills, manage user expectations and address escalations according to defined processes Maintain hardware asset databases.
Works with and collaborates with external vendor support teams to resolve issues.
Performs other duties as assigned.
SKILLS
Experience with Windows (XP/Windows7/Windows 10/ Mac) providing desktop hardware & software break/fix support.
Experience in remote troubleshooting.
Knowledge/Experience on SCCM.
Knowledge/Experience on 2 factor authentication technologies like RSA.
Experience on Ticketing Tool like Remedy, ServiceNow etc.
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft systems (Windows 7 & O365)
Troubleshoot basic network issues such as VPN, RSA, OKTA.
Knowledge of Microsoft Windows Operating systems and common COTS applications.
Proactive and self-motivated with demonstrated ability to selfmanage job responsibilities, adhere to defined processes and meet service level and customer commitments
Outstanding people skills and customer service orientation
Excellent interpersonal and communication skills, both verbal & written
Team player who enjoys working in a dynamic, rapidly changing environment and can effectively deliver on job responsibilities within aggressive time lines
DESIRED CHARACTERISTICS
Detail oriented, analytical.
Ability to work independent of direct supervision; self-starting; Team Player.
Good organizational, written and verbal skills.
Excellent people skills, customer oriented.
Strong work ethic and ability to have flexible work schedule.
EDUCATION / EXPERIENCE
Bachelors’ Degree plus industry experience
4-7 years’ experience providing desktop services within a global corporate Windows/Mac environment.
Concentrated experience in a hardware/software technician role.
Frontline user support experience essential.
ITIL V3 Certification preferred
MCSE Certification preferred.
What you can expect from us
You will receive notification of your successful application
Successful applicants will be contacted by Talent Acquisition for an initial discussion
If suitable you will be considered for the short list and our formal interview process
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made...
Apply For This JobLocation: India Please send us your resume at [email protected] The Position Principle Pre-Sales Database Solution Consultant/ Architect Ashnik is looking...
Apply For This JobA warm personality, attentive and smartly presentable. · Committed to delivering high levels of customer service. · Responds courteously and...
Apply For This JobThe health and safety of our employees and candidates is very important to us. Due to the current situation related...
Apply For This JobTogether we make the difference Siemens Mobility is an independent managed company of Siemens AG. Its core business includes rail...
Apply For This JobJob Description : Preparing implementation plans using MS Project. Involvement in Effort Estimation of the Project Managing, executing the projects...
Apply For This Job