JD-19431
JOB DESCRIPTION
L1 IT Support Engineer Requirements • Should have worked in IT Support for 1 year to 3 years as L1 IT Support Engineer. • Should have the hands-on experience in the following areas. o ITIL / ITSM process o Windows OS Image Creation and deployment o Patch Management Lifecycle using SCCM tools o Vulnerability Management o Application installation, and upgrade o Zero-day vulnerability support and patching process for applications, Windows OS o End user computing hardware and software asset support o Anti-virus updates, virus removal and protection o Windows Application Support, testing, deployment o Daily, weekly, monthly reporting of the support, vulnerability, patching, application status o Compliance tracking o Support Ticketing application • Should have worked in a team, and in coordination with L2 IT Support Engineers • Should have excellent communication and customer handling skills and fluent in English language, both spoken and written • Flexible to work in European time zone Responsibilities • Manage and provide support on the following areas o End user computing hardware and applications o Windows OS Image Creation and deployment o Patch Management Lifecycle using SCCM tools o Vulnerability Management o Application installation, and upgrade o Zero-day vulnerability support and patching process for applications, Windows OS o End user computing hardware and software asset support o Anti-virus updates, virus removal and protection o Windows Application Support, testing, deployment • Track, respond and close to the Support tickets within SLA time periods • Ensure the SLAs and KPIs are maintained as per the requirements • Daily, weekly, monthly reporting of the support, vulnerability, patching, application status • Compliance tracking • Coordinate with the client IT Department stakeholders on the ITSM process Location • Pune, Work from Office Salary / CTC Range • INR 30,000 to 40,000 per month No of positions • 2 resources
Experience Required
1 – 3 Years
Industry Type
IT
Employment Type
Contract
Location
India
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