NxtGen Datacenter & Cloud Technologies Looking for Information Technology Executive at Bengaluru, Karnataka, India Full Time

Helpdesk Support Responsibilities:

• Day to Day support to all employees related to Win 10, Mac OS, Desktop, Laptop Hardware / Software.

• Monitoring and managing the Support tickets.

• PC / Laptops Building and Software installation for new hires.

• Performing IT exit checklist for relieving employees.

• Troubleshooting outlook issues.

• IT asset Management like validating stock on periodic basis, correcting the errors in records, IT Assets shipment.management and tracking to remote locations.

• Perform other duties as required or assigned which are reasonably within the scope of duties.

• Troubleshooting Conference rooms AV system.

Requirements:

• 2+ year experience in IT support / IT Helpdesk / IT Service Desk.

• Knowledge in Windows 10, Mac OS installation, troubleshooting.

• Knowledge in MS Office products.

• Knowledge Hardware Troubleshooting.

• Knowledge in using tools in supporting remote employees.

• Knowledge in Network like IP, LAN, WAN.

• Knowledge in AD, DNS, DHCP, LDAP.

• Knowledge about the Servers and Switches.

• Willing to learn new technologies.

Academic: Diploma / Degree