Optum Looking for Senior Technical Support Analyst – Gurgaon, HR at Gurgaon, Haryana Full Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life’s best work.(sm)

Primary Responsibilities:
Drives reliability into systems across the enterprise.

Provide end-to-end support and leadership of multiple platforms. Leverage modern tools and instrumentation to drive reliability and meet Service Level Objectives (SLOs). Utilize monitoring tools to track performance and availability of applications and determine trends. Ability to coach others in learning this technology

Create the Dashboards / Data Visualization for Diagnosis / Fault Detection / Fault Isolation Implement the Reporting on monitoring capabilities

Perform Information Technology Service Management (ITSM) tasks without supervision, and able to provide direct feedback to improve ITSM processes

Reduce customer-facing outages, and by extension improve Net Promoter Score

Track Time to Repair for incidents and lower the mean time

Create a higher level of service independence, allowing it to withstand outages from upstream dependencies

Demonstrable understanding of key networking technologies, and ability to include this understanding in troubleshooting and problem management

Utilize log forwarding technology to troubleshoot problems and identify trends. Ability to coach others in learning this technology

Owns and drives continual improvement of the ITSM Management and its processes as well as its documentation

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualification:
Undergraduate degree or equivalent experience

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)