Oxour Technology Solutions Looking for IT Support Engineer at Kolkata, West Bengal Full Time

Job description

Requirement Summary :
Experience required 0 to 3 years

BCA or equivalent (IT Only)

Proven working experience in enterprise technical support, IT support or as a technical engineer Strong problem-solving skills

Excellent client-facing skills Excellent written and verbal communication skills

Have proven experience in supporting IT support

Roles and Responsibilities:
Take ownership of customer issues reported and see problems through to resolution

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers

Ensure proper recording and closure of all issues

Prepare accurate and timely reports Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Document knowledge in the form of knowledge base tech notes and articles. Basic knowledge of different web technologies HTML, CSS PHP, JavaScript.

Job Features

Job Category IT Support Engineer