Randstad Looking for desktop support engineer at Chennai, Tamil Nadu Full Time

The role of Desktop Support Engineer requires you to undertake the following roles and responsibilities:

Provide technical services and support for the following areas:

Internal systems, Cloud(Azure) and network infrastructure.

Microsoft related technologies: Windows 10, O365 & Exchange, SharePoint

Remote access solution support: VPN, Microsoft RDS farm

Communication with Users: keeping them informed of incident progress, notifying them of impending changes or agreed outages, updating support tickets during each step

Build and configure laptops/desktops to required standards (Autopilot/Intune/MDM)

Document maintenance for all computer systems and applications

identify new products and solutions, that improve the business.

Performing software and operating system upgrades, ensuring system licensing is applied correctly

With excellent communication skills, they should be able to walk customers, in any global region, through problems, helping remotely when required for a variety of software and hardware issues

IntuneMDM experience would also be a benefit

Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.

Maintain computer peripheral devices like printers and resolve associated problems.

Ensure all the End User related systems are working properly.

Experience in Ticketing tools and work on the tickets priority basis regularly updating the tickets with required information

skills

Desktop support

qualification

Any