Saaki Argus and Averil Consulting Looking for Global Delivery Head – IT Infra at Bengaluru, Karnataka, India Full Time

A leading IT MNC conglomerate

Roles & Responsibilities

• Overseeing a substantial portfolio in the remote infrastructure delivery management
• Overall responsible for delivery and P&L of the BU
• Managing end-to-end processes for large programs, from account creation and farming to ongoing sustenance through continuous improvements and the addition of business value to clients
• Establishing and enforcing performance standards and measurements set by Operations Maturity teams to enhance ongoing service delivery and achieve delivery efficiency
• Taking ownership of Service Management processes, tools, and disciplines, ensuring their consistent application across all aspects of contract delivery
• Developing and implementing effective strategies for the Operations Division, including resource management and ensuring timely completion of assignments within specified timelines
• Leading and driving people management processes, encompassing career planning, training and certification, rewards and recognition, and fostering employee engagement
• Being accountable for Transformation and Service Improvement programs aimed at enhancing overall service delivery and operational efficiency.

Leadership Competencies

• Proficient in navigating complex technical negotiations, fostering enduring agreements and commitments with team members, customers, and consultants.
• Proven expertise in team building, cultivating a collaborative and high-performing work environment.
• Proven track record in managing onsite delivery engagements, demonstrating adeptness in meeting client expectations and ensuring project success.
• Strong skills in multiple stakeholder management, ensuring effective collaboration and communication across diverse project participants.
• Experience in engaging with customers while in an offshore delivery role, showcasing the ability to build and maintain client relationships remotely.

Professional Background

• Possesses a minimum of 18 years of professional experience, with at least 7 years dedicated to Operations and Delivery Management in the realm of Infrastructure Management Services for large-scale accounts.
• Demonstrated success in overseeing the delivery of Infrastructure Management Services, ensuring operational excellence and client satisfaction.

Educational Qualifications

Holds a Graduate or Postgraduate degree in any discipline, complemented by substantial experience in Infrastructure Management Services Delivery Management.