SAHIL ENTERPRISES Looking for IT Support at Thane, Maharashtra Full Time

ob Description

*

*

*

Roles and Responsibilities

Individual tasks vary depending on the type of technical support you are providing, but in general, you’ll need to:

• keep computer systems running smoothly and ensure users get the maximum benefit from them
• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users’ accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹35,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Day range:

Shift:

Ability to commute/relocate:

• Thane – 401107, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)